Frequently asked questions

Dividends Services by DFM (Cheques)

How do I request for a replacement cheque? 

If the dividend cheque is expired how do I re-validate it?

Can I clear the cheque as cash through the Bank? 

If I do not have a bank account with a bank in the UAE, can I deposit the cheque in my account abroad? 

How do I receive my dividend cheques if I am not living in the UAE? 

How will I receive my dividend cheque? 

Are there any fees applied when requesting the cheque service? 

If I did not choose any method to receive my dividend, how will I receive my dividends? 

If I did not receive my dividend cheque, what should I do? 

Dividends Services (Bank Account)

Can I apply for an iVESTOR card and also request for my dividends to be credited to my bank account? 

Are there any charges for payment of dividends to my Bank Account? 

Are there any restrictions for selecting the Bank Account option for payment of dividends? 

Is the bank account option for dividend payment applicable for companies? 

Can I add the Bank Account details of my father under my Investor Number? 

Will I receive all my dividends through my Bank Account? 

Dividends Services (iVESTOR)

How can I apply for the iVESTOR card and is it free?

Can I apply for an iVESTOR card if I do not own shares in DFM?

Is there an annual fee for the iVESTOR card?

Are there charges for depositing and withdrawing from the iVESTOR card?

Can I receive a statement of iVESTOR card transactions?

If I have lost my iVESTOR card, how do I apply for a replacement card?

If I am a representative, can I apply for an iVESTOR card on behalf of the investor (principal)?

Can we apply for an iVESTOR card as a Company?

Can we apply for an iVESTOR card for an Heir's account? 

Will I receive all my dividends through my iVESTOR card? 

How do I reset my PIN for the iVESTOR card if I have forgotten it? 

Once I receive my iVESTOR card, can I use it immediately or do I have to activate it?  

After applying for the iVESTOR card, when and how will I receive the card? 

Can I cancel my iVESTOR card? 

Can I activate the iVESTOR card on behalf of my wife? 

Can I withdraw cash internationally? 

Statements

Can I receive my statement by email or fax?

Can I view my statements online?

Transfers

Can I transfer my shares from my account to another individual’s account?

Can I transfer my shares if the shares are available with my broker?

Can I transfer my shares if they are frozen?

How can we execute a transfer of dual-listed securities from the DFM to an external market for a particular client (Withdrawal)?

Investor Number Services

Is it required personal presence to obtain Investor Number in Dubai Financial Market?

Is there a fee payable to open an Investor Number (NIN)?

If I apply for an Investor Number (NIN), when will I receive it?

As a non-UAE resident, can I open an Investor Number (NIN)?

Can I trade with my Investor Number (NIN)?

Can a minor apply for an Investor Number (NIN)?

I am a representative, can I apply for an Investor Number (NIN) on behalf of the investor?